General Questions
Where are you based?
We’re located at the foot of the Hottentots Holland Mountain range in Gordon’s Bay, Western Cape. Our hens enjoy fresh air, sunshine, and open pastures every day.
2. Do you deliver, and which areas do you cover?
Yes! We offer free delivery to selected areas, including:
- Southern Suburbs
- Northern Suburbs
- Cape Flats
- City Bowl
- West Coast (Duynfontein)
If you’re unsure whether your area is covered, feel free to WhatsApp us at 061 536 5392.
3. How can I place an order?
You can place your order through:
- 📲 WhatsApp: 061 536 5392
- 🛍️ WhatsApp Catalog: Browse Our Products
4. What payment methods do you accept?
We offer Cash on Delivery (COD) and EFT on Delivery, ensuring a smooth and trusted purchasing experience.
Egg Questions
5. What makes your eggs special?
- 🌱 Pasture-Raised & Free-Roaming: Our hens roam freely across organic pastures, pecking at fresh grass, seeds, and insects.
- 🚫 No Antibiotics or Hormones: Our eggs are free from any artificial additives.
- 💪 Nutrient-Rich: Higher levels of Omega-3 fatty acids, antioxidants, and essential vitamins.
- 🥚 Unwashed & Hand-Packed: Our eggs are kept in their natural bloom to ensure freshness and longer shelf life.
6. Are your eggs free from antibiotics and hormones?
Absolutely! Our hens are raised without antibiotics, hormones, or artificial additives
7. What sizes are your eggs?
Our eggs are sold in mixed trays, typically consisting of Large and Extra-Large eggs, known for their exceptional flavor and quality.
Chicken Questions
8. What makes your chickens special?
- 🐓 Pasture-Raised & Free-Roaming: Our chickens live in open pastures, basking in the sun and foraging naturally.
- 🚫 No Antibiotics or Hormones: Our chickens are raised without any artificial additives or growth stimulants.
- 💪 Nutrient-Rich Meat: Naturally tender and packed with essential nutrients.
9. Are your chickens organic?
Our chickens are raised on 100% organic pastures and are supplemented when required with a non-GMO diet to ensure top quality and health.
Delivery Questions
10. Is there a delivery fee?
No! We offer free delivery to selected areas with a minimum order of R120.
11. Do you deliver to KwaZulu-Natal or Johannesburg?
While we’re based in the Western Cape, we might be able to arrange a special delivery or recommend a reliable courier service. Reach out to us via WhatsApp to discuss your options.
12. How fresh are your deliveries?
- Eggs: Never older than 4 days from being laid.
- Chickens: Slaughtered the day before delivery and stored for just one night in our cold room — never frozen.
We ensure farm-to-table freshness with every delivery.
13. Can I get an exact delivery time?
While we can’t provide an exact time, we’ll share an estimated delivery window on the day of delivery to keep you informed.
Farming Practices
14. How are your chickens raised?
Our chickens enjoy:
- 🐓 Free-Roaming Lifestyle: Open pastures from sunrise to sunset.
- 🌾 Non-GMO Feed: A balanced diet of grains, greens, and natural foraging.
• 🌞 Sunshine and Space: Plenty of room to roam and thrive.
15. Are your chickens hand-slaughtered?
Yes, our chickens are hand-raised and hand-slaughtered, following the highest ethical and humane standards to ensure respect for every animal.
16. Why do your eggs and chickens cost more than retail options?
Quality and ethical farming come with costs. Our hens are treated with care, roam freely, and receive premium nutrition. Plus, our free delivery service saves you time and effort.
As one of our customers said:
“Paying a little more for quality and having it delivered to your door is absolutely worth it!”
Investing in nutritious, high-quality food today can also save you on medical bills in the future by prioritizing your health now.
Customer Trust & Satisfaction
17. How can I trust the quality of your products?
We prioritize transparency and trust with every order:
- 🛡️ EarthBorn Certified: Ethical and sustainable practices.
- 🤝 Cash/EFT on Delivery: Pay only when your order arrives.
- ⭐ Customer Testimonials: Countless happy customers vouch for our quality.
18. Can I visit the farm?
Yes! Visits are by appointment only. Please contact us in advance to arrange a farm tour.
19. What are your contact details?
- 📲 WhatsApp: 061 536 5392
- 📧 Email: hello@fromour.earth
- 🌐 Website: www.fromour.earth
- 📍 Location: Foot of the Hottentots Holland Mountain Range, Gordon’s Bay
We look forward to bringing farm-fresh goodness straight to your table! 🌱🐔🥚